Account Manager (iGaming)

We’re looking for a professional with a passion for iGaming for a Product as a Service company.

At Twin Win Games, we’re committed to building a diverse and inclusive culture that brings together top talent to follow a Win-Win approach in both our personal and professional lives.

The ideal candidate is a highly organized professional with extensive experience in product development, ready to take our company’s game development process to the next level.

We’re looking for someone passionate about their work and driven to continuously improve their performance.

Join our team and grow with us at Twin Win Games!

Our team size: is 100 and growing.

What we can do:

HTML5 game development and porting

Сasino Game Development (slots, table games, sports)Concept art and 2D/3D graphics

iOS/Android development

Unity development

Requirements

We are looking for a person with the following experience and knowledge:

-Proven work experience as an Account Manager, Key Account Manager, Business Development Manager;
-C1/C2 according to IELTS / TOEFL Certification;
-Solid experience with CRM software (HubSpot) is a plus as well as MS Office (particularly MS Excel);
-Solid Experience with Financial Forecasting;
-Ability to generate and deliver client-focused solutions according to identified customer needs, with a track record of successful project management and technical solution delivery.
-Proven ability to coordinate multiple account management projects simultaneously, while maintaining sharp attention to detail and meeting deadlines.
-Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills.
— BA/BS degree in Business Administration, Sales, Management, or relevant spheres.

Responsibilities

The main responsibilities will include:

Lead Point of Contact. Act as the primary point of contact to provide and satisfy all customers’ business requests: addressing inquiries, concerns, and requests promptly and effectively.

Customers Revenue, Growth and Development: Set and ensure a multilevel strategy to increase the revenue generated by customers. +15% growth annually minimum.

Client Relationship Management: Build and nurture strong, long-lasting client relationships by understanding their needs, objectives, and challenges, and providing tailored solutions to meet them.

Upsell Strategy Development: Develop and Implement Upsell Strategy aimed at maximizing upsell opportunities within the customer base.

Agreements / Estimation: Present, Negotiate, Finalize agreements and estimations with/to clients to maximize the company’s profitability.

Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments to be made by customers; Implement strategy and procedures to manage payments effectively, minimize risks, and prevent delays.

Solution Delivery: Ensure the timely and successful delivery of the provided services according to agreements, coordinating with PM and Production teams to meet project timelines and deliverables.

Project Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives internally and externally, providing regular updates on project status, milestones achieved, and any challenges encountered.

Account Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts, to measure performance, identify areas for improvement, and drive strategic decision-making.

Reporting including Financial Forecasting: Prepare and deliver reports on account status, including sales performance, customer feedback, and upcoming opportunities, to senior management and other relevant stakeholders.

Collaboration: Collaborate with the sales team to identify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends to drive revenue growth.

Work in CRM Hubspot

Would be a plus

— HubSpot Experience

Work conditions

— Flat rate + %
— Flexible working hours and workplace, enabling our team members to achieve a healthy work-life balance.
— Paid vacation of 20 workdays per year; 5 workdays of sick leave per year.
— Unlimited day-offs for personal matters (unpaid).
— A personal development plan (English speaking club, skills training, and access to our Education office — an education hub with internal and external experts and mentorship programs.)
— Structured processes and tools — corporate Confluence, to ensure effective communication and collaboration within the company.
— An open-minded management style that fosters transparency and constant sharing of company strategy and plans.
— Performance-based reviews that recognize and reward the contributions of our team members.
— Stress management measures, including 1-1 meetings, transparent communication, and feedback culture.
— Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition.
— Family-friendly environment, where we celebrate important personal milestones, such as the birth of a child or wedding, with congratulatory gifts.

We believe that these benefits and opportunities contribute to our employees’ overall well-being and satisfaction, and are committed to providing a supportive and rewarding work environment.