Turbo Rocket Games є амбасадором царства тварин у діджитал просторі. Компанія допомагає людям бути ближче до тварин, роблячі найкращі ігри про них. Також ми робимо свій внесок у суспільство, допомогу тваринам та навколишньому середовищу. Як ми працюємо: Ми робимо все можливе щоб залучити найкращих спеціалістів до роботи у нашій команді.
1 листопада 2022

Community support manager (вакансія неактивна)

віддалено

Who we are:

At Turbo Rocket Games we aspire to make great games that bring people together while discovering and admiring nature.
We work in small teams to build successful products, such as WildCraft — the number one downloaded mobile animal simulator.
There are many opportunities for you to have a significant impact on the products we’ll be making.

Main responsibilities will include:

  • Answer players requests and assist them with the game, account, payment and other types of issues;
  • Report the technical issues pointed by players to improve the game;
  • Work with the team on constant improvement of processes and overall communication with customers;

Requirements:

  • Previous experience in customer support at least one year, preferably in games;
  • Upper intermediate level of English, spoken and written.
  • An experienced gamer.
  • Good time management skills.
  • High empathy with the ability to remain calm and respectful when communicating with players.

Would be a plus:

  • Gaming experience with simulations

Why join us:
Become a part of the great team that drives the development of games about animals. Make your contribution to the number one game (by downloads) about the animal kingdom. Have a social impact in helping and supporting shelters, zoos, and environmental projects.


We offer:

  • Meaningful projects where your professional opinion and expertise will have a key influence.
  • Full freedom in actions and decision making while the Company will provide you with the processes and tools needed.
  • Full and true freedom of time for work. This could be anytime, really ;)
  • You are free to choose the place of work.
  • The team that works with pleasure and truly values communication, openness and transparency, mutual respect.
  • Benefits package

Our team’s core Values:

Meaningfulness: We seek to find meaning in what we do and how we do it.
Freedom: We seek to minimize limiting factors for our team members.
Growth: We seek to live our lives to our full potential by getting better over time.
Open-mindedness: We are open to a wide variety of ideas and have a strong desire to learn something new.
Creativity: We value the ability to create something new by turning imaginative ideas into reality.
Empathy: We value the ability to recognize and understand the feelings of another person or animal.
Honesty: We seek to be truthful, sincere, and free of deceit.