Support Agent (вакансія неактивна)

Hey there, future Support Agent! Maybe you’re the one we’ve been waiting for — the person who can keep calm in the chaos of chats, explain things with clarity, and make users feel genuinely taken care of.

💪 YOUR QUEST-LINE:

• Communicating with users via live chat, helping them solve questions and providing clear, friendly assistance;
• Investigating technical or account-related issues, understanding user context, and offering effective solutions;
• Assisting users with questions about digital items, platform mechanics, and transactional flows;
• Escalating complex or sensitive cases when needed, while keeping users informed throughout the process;
• Identifying recurring questions and contributing to updates for internal documentation or FAQs;
• Keeping detailed records of user interactions to ensure smooth follow-up and case resolution;
• Ensuring a positive user experience through clarity, patience, and empathy in communication.

👨‍🚀 YOUR IN-GAME SKIN:

• At least Upper-Intermediate level of English;
• Solid understanding of how Steam works — you know your way around trades, profiles, and inventory mechanics;
• Familiarity with in-game skins in CS:GO, Dota 2, or Rust — you don’t need to be a trader, but you should know what’s what;
• Basic knowledge of cryptocurrency — what wallets are, how transfers work, and how crypto might be used in gaming;
• Confident PC user with fast typing and the ability to juggle several chats at once;
• Detail-oriented and organized — you’re the kind of person who follows through and doesn’t leave things hanging.

🧜‍♀️ WILL BE YOUR BOOST:

• Background in industries where communicating with users was part of the role.

🥷 YOUR POWER-UPS SOURCE:

• Start working at a time that’s comfortable for you;
• Spontaneous weekend from the CEO;
• People Partner who will always support you in word and deed;
• Rewards for cool work;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want. We make sure that our spacers are surrounded by comfort from all sides;
• Anniversary and performance bonuses;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

If you read everything carefully and exclaimed: , then we are already looking forward to your resume and portfolio!
Send them as soon as possible! 🚀