Player Support Agent — GameDev (вакансія неактивна)

We’re on the hunt for a passionate Player Support Agent — GameDev to join our team and support our hit games — Instant War and Century: Age of Ashes.

As part of our team, you’ll work closely with the Community Manager and the broader dev team to make sure our players get top-tier support and feel heard, understood, and cared for. You’ll be the bridge between our games and the community — helping troubleshoot issues, answering questions, and bringing valuable player feedback back to the team.

What you’ll be doing

• Keep an eye on player reviews across platforms like the App Store, Google Play, Steam, and more.
• Respond to player inquiries with empathy and clarity, delivering fast, high-quality support.
• Troubleshoot technical issues and guide players toward solutions.
• Use Zendesk to stay on top of every ticket and ensure no player is left hanging.
• Share insights, feedback, and trends with the dev and community teams to help us level up the player experience.
• Deliver concise weekly reports on key support trends and issues.

What we’re looking for

• Previous experience in customer support — experience in gaming is a huge plus.
• Proficiency with Zendesk (or similar support tools).
• Fluent English speaker (other languages are a bonus!).
• Strong organizational and time management skills.
• Gamer at heart — you love playing games and understand player expectations.
• Comfortable using social platforms like Discord, Facebook, Twitter, etc.

We offer

📆 Paid vacation, sick leave, and day-off (up to 40 days per year);
⏰ Flexible schedule; fully remote work;
🗓️ Monday to Friday work schedule — no night shifts;
🎉 All Ukrainian public holidays are non-working days;