Customer Care Agent (вакансія неактивна)

We are looking for an exceptional and talented Customer Care Agent to join our outstanding team. Your mission will be to give Support to the customers, identify and solve customer problems all around the globe.

Our products are global mobile commerce platforms that allow millions of users to have access to our games/videos.

Requirements

• English [B2-C1] — both written and spoken
• Analytical skills: to evaluate the information and decompose high-level information into details
• Experience of Google Suite (Spreadsheet, Docs) / Microsoft Office
• Excellent communication skills
• Ticketing systems (FreshWorks, Zendesk, Salesforce, etc.)
• Self-driven, responsible, outspoken, passionate
• Quick logical thinking
• Experience as a support manager or similar is a plus
• Arabic language is a plus

Roles and responsibilities

• Resolves product or service problems by clarifying the customer’s complaint
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure resolution
• Keep a record of each case in the dedicated web tool
• Escalate higher problems and transfer them to the appropriate team when needed
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones

The hiring process:

1. Send your СV
2. Complete the test task
3. Pass the interview
4. Job offer

We offer

We offer:

📆 Paid vacation, sick leave, and day-off (up to 40 days per year);
⏰ Flexible schedule; fully remote work;
🗓️ Monday to Friday work schedule — no night shifts;
🎉 All Ukrainian public holidays are non-working days;
🚀 Individual development plan;
📈 Access to internal knowledge base, training, seminars, and literature.