Playwing is an independent Game Developer and Publisher founded in 2017. Our teams, led by experienced game-making professionals, are dedicated to develop passionately innovative and engaging experiences for all platforms. Passion is where we work, Gaming is where we meet.
25 травня 2023

Player Support Specialist /Спеціаліст із підтримки гравців (вакансія неактивна)

віддалено

Playwing is looking for a Player Support Specialist to strengthen the current team in charge of our studio productions — Century: Age of Ashes and Instant War.

📌As a Player Support Specialist, your main responsibilities will include:

  • Answer player support requests via the ZenDesk platform;
  • Assist customers with game, account, payment and other types of issues;
  • Report on technical issues flagged by players to improve our games;
  • Use in-house back-end tools to manage game accounts and solve players’ issues;
  • Work with the team on improvement of processes and overall communication;
  • Assist the developers by forwarding them important information from all the issues you handle with customers.

📌Candidate Profile:

  • Empathetic, with the ability to remain calm and respectful when dealing with inappropriate behavior;
  • Previous experience in a customer-facing role, ideally in games;
  • Excellent English, spoken and written. Other languages are a plus;
  • Able to craft professional, positive and concise messages;
  • An experienced gamer. Knowledge in shooters and 4X games is a plus;
  • Solid time management skills.

📌We offer:

  • 📆 Paid vacation, sick leave, and day-off (40 days per year);
  • ⏰ Free morning schedule (start from 8 to 11 am);
  • 🚀 Individual development plan;
  • 💵 Payment for external training;
  • 📈 We provide access to the internal base of training, seminars and literature;
  • 🇺🇸 Free English classes and Speaking club from beginner to advanced lvl.