Client Relationship Manager (вакансія неактивна)

Hi there!) 👋
We are looking for an experienced Client Relationship Manager for interesting and challenging tasks.

Responsibilities:

• Build relationships with key employees among customers;
• Create plans to address clients’ business needs;
• Advise clients on creating profitable processes;
• Schedule regular meetings with customers to ensure they are satisfied;
• Act as point of contact for complaints and escalate issues as appropriate;
• Help sales team up-sell or cross-sell services and products;
• Ensure both the company and clients adhere to contract terms;
• Study competition to find new ways to retain customers;
• Set sales and revenue targets and work diligently to meet them;
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs;

Requirements and skills:

• 3 years experience as a Client Relations Manager, Relationship Manager, Account Manager, or Key Account Manager;
• Experience in pre-sales and sales processes;
• Experience tracking relevant KPIs (e.g. customer satisfaction);
• Customer-oriented and problem-solving attitude;
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team;
• Ability to negotiate, work with objections, and resolve complex issues;
• Passion for the Gaming industry;
• Fluent English is a must;

What we offer:

• Fast hiring and clear process;
• 20 Paid Vacation Days;
• 10 Paid Sick Leave Days;
• Regular salary reviews;
• Personal Development Plan for clear growing of skills;
• Accountant support and full taxes coverage;
• Comfortable Office Location and the ability to work remotely;
• Corporate English lessons;
• Advanced training: compensation of 50% of the cost of training courses, and video courses;
• Career Path and Mentorship Program;
• Referral internal Program: Active Program with Great Bonuses;
• Community of people who understand your game passion.