Customer Support Specialist

Job Description

We are looking for a talented and passionate Community Manager to join our team and support our beloved users!.

Responsibilities

• Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.
• Delivering service to players that is good enough and fast enough to meet all the studio targets.
• Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;
• Staying up to date with all current game features.

Requirements

• 0.5+ year experience as customer support, community manager, smm or similar
• Discipline and flexibility
• Ability to balance workload to maintain all communication sources Discord, Helpshift, Email
• Passion for games
• Appreciation and understanding of teamwork
• Advanced English

Will be a plus

• Commercial experience running international communities
• Knowledge of Photoshop, Video Editors or similar tools