Customer Support & Success Lead (вакансія неактивна)

At memoryOS, we’re on a transformative mission to enhance human memory for over 100 million people worldwide within the next eight years, leveraging cutting-edge technology and proven learning and memory techniques. Our US-based startup, co-founded by a Ukrainian team and Jonas von Essen from Sweden, a 2X World Memory Champion, is at the forefront of cognitive enhancement technology.

We’re searching for exceptional talent from the mobile app business, individuals eager to move from routine to a project with real impact. You’ll collaborate with top talent, using the latest tools and AI. Join us in shaping the future of learning and memory management. Recognized as The Most Funded App on Kickstarter, featured on TechCrunch, and acclaimed by Google Brands Accelerator as ’light years ahead’ in the memory space, memoryOS is a dynamic, impact-driven environment.

We are now looking for a dedicated Customer Support Specialist to join our team.

Job Description:

We are seeking a Customer Success Lead who will be an integral part of our team, providing exceptional service to our users. You will work in Zendesk to promptly respond to customer inquiries, resolve issues, and provide feedback to improve our services.

Key Responsibilities:

— Respond to customer inquiries via Zendesk in a timely and accurate manner.

— Able to fully function within Zendesk. Know how to create macros and track analytics via Zendesk to increase productivity.

— Troubleshoot and resolve customer issues related to account management, billing, app usage, and more.

— Document valuable customer interactions and feedback to improve the memoryOS experience. Log these and communicate them to the team in a self-regulated manner.

— Lead, mentor, and continue to train personal customer success knowledge (wisdom) to help ever-better the customer support team how to excel in handling inquiries, resolving issues, and maintaining high customer satisfaction.

— Embed cutting-edge automated response systems with trained AI.

— Maintain fast response speed and high customer satisfaction ratings and contribute to overall customer loyalty and retention.

Qualifications:

— 5+ years of experience in customer support/success or equivalent, with at least 1 year in a leadership role.

— Expert proficiency in Zendesk, including analytics, macros, and ticketing system management.

— Strong analytical skills with a data-driven approach to problem-solving and process improvement.

— Excellent command of English, especially written English.

— 1+ years with AI tools (such as ChatGPT) is highly desirable.

— Ability to lead independently and collaboratively in a team-oriented environment.

— A strong passion for technology, with a keen interest in learning and teaching others about our product.

— Highly empathetic, patient, and committed to exceptional customer service.

What We Offer:

— A dynamic, supportive, and innovative work environment.

— Significant opportunities for professional growth and leadership development.

— Competitive salary and benefits.

— A chance to significantly impact our users’ lives by being part of a revolutionary approach to learning and, most importantly, unlocking human memory in every brain.

How to Apply:

Apply here with your resume, a brief cover letter, and any relevant work examples. We look forward to learning about your achievements and how you can contribute to the memoryOS team.