Customer Support Representative [Gamified E-Learning] (вакансія неактивна)

memoryOS — a gamified ed-tech startup building Duolingo for memory enhancement. Empowering users to remember anything by using advanced neuroscience with time-tested memory techniques. Designed to help people effortlessly store and retrieve crucial information.

We are the most-funded app in Kickstarter’s history, and we might be looking for you!

We’re seeking an ambitious and responsible Customer Support Representative to elevate our product and join our ambitious team. If you have experience as a Customer Support Representative or similar experience, this is your chance to shine!✨

Are you a quick and adaptable learner with excellent communication skills? Have experience with B2C products and have Intermediate+ written and verbal English?
Welcome aboard! 🚀

Requirements

• 2+ years of experience as a Customer Support Representative or similar experience
• Customer-centric and responsible attitude
• Experience with CRM systems
• Excellent communication skills
• Quick and adaptable learner
• Stress-resistance
• Upper Intermediate+ written and verbal English

Will be a plus

• Experience with e-learning or ed-tech projects
• Experience with B2C products

Our offer

• Fully remote work
• Competitive compensation
• Flexible working schedule
• Opportunities for professional growth
• Direct communications within the team (little to no bureaucracy)
• 15 paid vacation days
• 10 sick leave days
• Sign-up bonus
• As for starting a part-time position, is possible

Responsibilities

• Receive and manage customer requests and questions
• Supporting incoming issues from memoryOS customers/users
• Logging/Noting technical bugs for the development team
• Providing consultative advice to customers related to the usage of memoryOS
• Resolve product issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best steps to solve the problem