We are looking for a dedicated delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.
The delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a delivery manager, however, include managing projects, fixing reliability issues, tracking metrics, and leading the integration team.
To be a successful delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
Service Delivery Manager Requirements:
— Excellent English
— Experience in customer service, leadership, and logistics may be advantageous.
— Good computer skills and the ability to use business support software.
— Strong customer service, project management, and quality control skills.
— Good resource planning skills.
— Excellent leadership and customer service skills.
— Strong teamwork skills and attention to detail.
Delivery Manager Responsibilities:
— Maintaining positive relationships with customers.
— Identifying customer needs and overseeing service delivery within the business context.
— Leading the integration team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
— Assessing customer feedback and using your creativity to establish, improve, and refine services.
— Remaining organized and meeting deadlines.
— Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
— Ability to work from home or office in the city center (Kyiv)
— 18 vacation days
— Paid sick days
— Possibility of rapid growth in several directions
— KPI based bonuses
— Corporate events
— Medical insurance (Ukraine only)