1 листопада 2022

Client Success Partner/ Account Manager (вакансія неактивна)

за кордоном, віддалено

iLogos Game Studios provides solutions for mobile game developers no matter how challenging the project or task is. We’ve been around since 2006 and in that time frame we have successfully completed 400+ projects and have become a partner of choice for EA, Sony, Disney, Rovio, Ubisoft, and many other companies.
Our #ilogos_team unites professionals that love, live and breathe games we dare say. This is a place where you’ll find freedom of action and where bureaucracy and micromanagement are unheard of. Now we are growing rapidly and looking for professionals to join the team.

Make your personal contribution to the games millions of people are playing;
Develop yourself professionally in an atmosphere of trust and support that feels more like a family;
Work remotely from anywhere in the world on your own schedule;
Get your support from the teammates and the company.

We are currently seeking a talented, highly motivated, and passionate Client Success Partner/ Account Manager to join our team.

Main task pool to the project:

Being the Client Success Partner to the prominent company’s accounts — protecting the client’s interests, making sure the potential issues are resolved or avoided before they happen (in Gamedev);
Upscaling the portfolio of clients through initiating the expansion of collaboration with the clients;
Work collaboratively with the other departments (Art Department, Development Department) to make sure customer requests are processed in a timely, efficient, and professional manner;
Presenting the company’s solutions on conference calls, preparing the presentation materials specifically tailored to the client’s needs;
Define the core needs and pains of the customer and build plans for their strategic growth.

Skills you need to perform the tasks efficiently:

1 yr+ experience in Account Management with proven track of record and KPI achievement;
Knowledge of the basic principles of Customer Success;
Work experience in the gaming industry with the B2B focus related to game production services outsourcing (1-2 yrs);
Genuine love for games and some knowledge of the game industry;
Excellent fluent English;
Customer focus, excellent and friendly communication style;
Excellent verbal and written communication skills and ability to articulate your own thoughts;
Ability to be empathetic and get the message across to customers in a win-win condition;
Time management skills, high level of responsibility;
Being ready to constantly learn and improve the problem solving and negotiation skills.

Will be a plus:

Being a gamer;
Knowledge of other foreign languages.

What we offer:

Our people are what we value the most at iLogos. We treat everyone with respect no matter where you are from or what you believe in. If you share our values which are Mastery, Maturity, Trust & Care, and Positive Mindset — we are a perfect match for each other! Join #ilogos_team and we guarantee you an opportunity for growth, support, an atmosphere of trust and care that feels more like a family. And as well:

Work remotely from anywhere in the world;
Flexible working hours;
20 paid vacation days;
10 paid sick leave days;
Offices locations in Kyiv and Kharkiv;
Accountant support and full taxes coverage;
Corporate English classes;
Insurance cover package;
Courses, workshops, training, and conferences reimbursement;
Corporate events, team buildings, gifts, and more other benefits :)