Frag Lab is a videogame development studio based in Kyiv, Ukraine. We are focused on next-gen AAA free to play FPS games. We are the family of game industry veterans who have dedicated their lives to building great games for various audiences.
9 січня 2023

Head of NOC Engineer (вакансія неактивна)


Frag Lab studio is a videogames development company based in Kyiv and focused on next gen F2P MMO Shooter built with Amazon Game Tech. Our team of industry veterans is now working on a new revolutionary IP and we are looking for NOC Engineer.

This role involves 24×7 network surveillance and the buildout of monitoring networks and systems.

The NOC team manages the design and implementation of new systems and is the escalation point for complex technical problems.


  • Provide technical guidance to NOC Engineers while supporting 24×7 rotational shifts.
  • Check application and system health to support NOC Engineers.
  • Day to day administration of Windows/Linux servers, including related applications.
  • Administer monitoring services in AWS such as K8S cluster, Elastic, Prometheus, Kafka, Kibana, Grafana, 3rd party services metrics (ClickHouse, Redis, PostgreSQL)
  • Record and respond to system events in accordance with established procedures.
  • Correlate multiple monitoring system events and application status to ensure proper diagnosis.
  • Troubleshoot and resolve system related issues.
  • Determine severity and urgency of an incident and take immediate action to restore service; escalating to Engineering staff as necessary.
  • Ensure established communications structure is followed during system impacting events.
  • Lead and direct troubleshooting efforts during incidents.
  • Ensure NOC Engineers can provide health status updates on production and development platforms.
  • Look for improvements and offer recommendations to existing process and documentation.
  • Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools.
  • Serve as escalation point to NOC staff to support 24×7x365 coverage efforts.
  • Perform control access management activities and conduct patch/remediation efforts.
  • Lead and perform other duties as assigned by your supervisor.


  • Degree in CS and/or equivalent experience.
  • Experience in an I.T. and/or NOC role.
  • Experience with AWS EKS, Kubernetes, Docker, PostreSQL, ELK stack
  • Possess a thorough understanding of High-load session based Game as Service architectural principles, operational needs and challenges
  • Must understand the principles of TCP/IP based networks.
  • Ability to work independently and possess superior skills in troubleshooting and issue resolution.
  • Strong sense of urgency with a passion for accuracy and timeliness.
  • Ability to work calmly in high pressure situations and manage multiple ongoing projects.
  • Excellent written and verbal communications skills and problem-solving skills.
  • Thorough understanding of monitoring and reporting tools.
  • Proven experience in a fast paced, time sensitive environment.
  • Self-motivated in learning and enhancing technical skills to increase job effectiveness.
  • As part of the 24×7 network surveillance team, this position requires participating in 9 and/or 12-hour rotational shifts as necessary.


  • Working knowledge of highly complex IT systems.
  • Strong analytical thinking.
  • Strong understanding of network topology and strong troubleshooting skills.
  • Ability to communicate clearly and professionally.
  • Attention to detail. Ability to multi-task in a fast-paced environment.
  • Experience and training in Incident Management and Business Processes.
  • Strong problem-solving skills.


Please note that these are desirable skills and are not required to apply for the position.

  • Experience with supporting large online environments.
  • Strong background in Windows/Linux server configuration, administration, and monitoring.
  • Experience with any monitoring and support tools such as: Grafana, Cloudwatch,
  • Ability to handle multiple tasks with changing priorities.
  • Strong knowledge of networking concepts.

We offer:

  • competitive salary & benefits package
  • modern and comfortable office with lots of perks
  • perfect working conditions and great team to work with
  • 28-days paid vacation
  • training programs
  • corporate events and team buildings
  • compensation for gym, swimming pool etc.
  • English classes
  • medical insurance